Hello All,
We have received an incident where fulfiller are not able to set/update the Additional comment field using the template. The warning is popping up when applying the template stating - "Unable to update field Additional comment". Below is the screenshot.
We have tried to replicate the issue in lower instances as well, but the issue is not replicable. The issue is not replicable even when we impersonate with the affected user.
We would like to know if anyone can tell us what the problem is.
Thanks.
