Trying to add CC to a email notification through email script.

[NiloferS]

I have written a email script with below code. 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

var cRecord=email.current;

var ccEmail=cRecord.on_behalf_email;

if(ccEmail){

email.addAddress('cc',ccEmail);

}

})(current, template, email, email_action, event);

This code suppose to put the email address from a field called "on_behalf_email" from the table "u_test". I have called the above mail script in notification body as below

This is not working as expected. What could possibly went wrong?

[johnfeist · Accepted solution]

Hi NiloferS,

I can suggest a few things:

• The documentation shows email.addAddress() with three arguments.  The third one seems to be optional, but you never know.
• Are you sure that you have the mail script name exactly the same as it exists for that object.  Remember this is the Linux world so case matters.
• Have you tried embedding diagnostics (gs.log) in the script to see if it is getting called or if there is some other error?  Along with that, when you test, have you checked for errors or warnings?

[James Chun · Accepted solution]

Hi @NiloferS,

I am assuming the notification table is configured on the [u_table].

Within the script, replace the first line of code with var cRecord = current;

Also, addAddress takes 3 parameters which might be all mandatory.

Cheers

Cheers

[Community Alums · Accepted solution]

Hi @NiloferS ,

Can you please try the below code-

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

    var cRecord = current;
    var ccEmail = cRecord.getValue('on_behalf_email');
	if (ccEmail) {
        email.addAddress('cc', ccEmail);
    }

})(current, template, email, email_action, event);

Take a look into the below documentation as well.
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/script/server-scripting/re...

As James suggested you can take a look into the below script along with the explanation on Docs site-

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[johnfeist · Accepted solution]

Hi NiloferS,

I can suggest a few things:

• The documentation shows email.addAddress() with three arguments.  The third one seems to be optional, but you never know.
• Are you sure that you have the mail script name exactly the same as it exists for that object.  Remember this is the Linux world so case matters.
• Have you tried embedding diagnostics (gs.log) in the script to see if it is getting called or if there is some other error?  Along with that, when you test, have you checked for errors or warnings?

[James Chun · Accepted solution]

Hi @NiloferS,

I am assuming the notification table is configured on the [u_table].

Within the script, replace the first line of code with var cRecord = current;

Also, addAddress takes 3 parameters which might be all mandatory.

Cheers

Cheers

[Community Alums · Accepted solution]

Hi @NiloferS ,

Can you please try the below code-

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

    var cRecord = current;
    var ccEmail = cRecord.getValue('on_behalf_email');
	if (ccEmail) {
        email.addAddress('cc', ccEmail);
    }

})(current, template, email, email_action, event);

Take a look into the below documentation as well.
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/script/server-scripting/re...

As James suggested you can take a look into the below script along with the explanation on Docs site-

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[Mark Roethof · Accepted solution]

Hi there,

Regarding "This is not working as expected. What could possibly went wrong?"

How are you testing this? By previewing messages? Are actually sending out emails and verifying those? Good to know, CC / BCC doesn't work "correctly" when previewing, though does work when actually sending emails.