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Additional Comments not displaying correctly via Inbound Action when Outlook is set to Japanese

ThảoVânT
Tera Contributor

‎10-17-2025 03:06 AM

When my Outlook language is set to Japanese, emails sent to ServiceNow via an inbound action cause the Additional Comments field to display incorrectly, as shown in the image below.

ThoVnT_0-1760695489930.png

Is there any way to fix or work around this issue?
#inboundactions #japanese

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