Changing the timezone from user preferences will affect the sys_user.Timezone?
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4 hours ago
I am tring to change the timezone from the user preferences but the updates are not captured in the sys_user table also in the sys_user_preference table. Is this a OOB behaviour? How to resolve this?
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4 hours ago
yes this is OOTB behavior.
It's session level preference and hence not updated in sys_user or sys_user_preference
Users Time zone preference being reverted each session
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
Anywhere it is captured? because my customer wants the preference->timezone should be updated with user.timezone. Is there any way, we can resolve this?
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2 hours ago
nope, it's not captured anywhere.
but why customer wants this as this is session specific info.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
User is saying that, if they wanted to change their time zone, it's the only way that they can do from user preferences under profile. Their expectation is, it should be updated in sys user table once they update from preferences.