Additional Comments not getting updated on RITM ?

[urmilla]

Hello,

I am facing an issue with the additional comments/work notes not getting updated on the RITM form and no record for the same getting created on the sys_journal_field table as it does for other tables.

Essentially, whenever one   posts an additional comment or work notes, it should appear on the activity stream as it has been configured to do so, however it doesn't do so and there has been no acls or client scripts on the form.

Has anyone faced a similar issue and if so, please do let me know how it had been debugged and fixed.

Thanks,

urmilla

[urmilla]

Yes, the filter has been checked for these fields.

And the acl is

Where as the acl rule OOB contains.

[Harsh Vardhan]

are you doing it in your personal instance? let me know i can have look into this

[urmilla · Accepted solution]

Hi Harsh, Thanks for your inputs. The issue was with a BR written which was not letting any updates register on the form. Thanks

[Harsh Vardhan]

Glad you solved it.

please mark your response as correct and close this thread.