How to pull a SLA breach report for RITMs from task_sla table

sohan_snow · ‎10-05-2017

Hi All,

Thanks in advance

Mrudula6 · ‎10-05-2017

Hi Sohan,

Firstly, type "Show Related fields" on the condition drop down.

Second, now dot walk to task fields

Third, select the task type field as requested item

madanm7786 · ‎10-05-2017

Hi Sohan,

Please refer below screen shot.

Thanks,

Maddy

sohan_snow · ‎10-05-2017

Hi Madan,

Thanks for your revert

Dont know why... but the task type isnt appearing on my report. Can you assist

madanm7786 · ‎10-05-2017

Hi Sohan,

You need to do dot walking,

In the filter, select "Show Related Fields" then Select "Task -> Task Fields and then you will see Task Type field.

Thanks,

Maddy

sohan_snow · ‎10-05-2017

thanks madan for your assistance