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Additional comments Post button is not working for incident in self-service view

Jayasri Mathi
Kilo Contributor

‎02-26-2021 07:26 AM

Hi,

We are unable to post additional comments for an incident from self-service view. Even the admin users have this issue.

Please help.

Thanks, Jayasri.

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  • 2,716 Views
11 REPLIES 11

Chandrashekar t
Tera Guru
In response to Jayasri Mathi

‎02-26-2021 07:55 AM

do you have admin access ? 

0 Helpfuls

Jayasri Mathi
Kilo Contributor
In response to Chandrashekar t

‎02-26-2021 07:58 AM

Yes, im an admin user

0 Helpfuls

Slava Savitsky
Giga Sage

‎02-26-2021 07:57 AM

Are there any errors in the web browser console?


Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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Jayasri Mathi
Kilo Contributor
In response to Slava Savitsky

‎02-26-2021 08:06 AM

find_real_file.png

find_real_file.png

Preview file
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Preview file
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Slava Savitsky
Giga Sage
In response to Jayasri Mathi

‎02-26-2021 09:04 AM

There is a UI Policy that is causing an error in the browser. This prevents other client-side features from functioning correctly. You need to find out what is causing that error and fix it.


Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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