Admin user is not able to impersonate & Not able elevate roles

[chandra sekhar8]

Hi All,

Admin user is not able to impersonate  any user. After selecting user in impersonate It's showing as per the attached document. Please let me know why this happened.

When we click on Elevate roles also It's showing error as per the attached document.

Note :I have verified admin user is already security_admin role.

Please let me know what change need to implemented.

Thank you

[chandra sekhar8]

@Ankur Bawiskar 

I have tried clear instance cache but still not working. I hope you an idea in PDI system administrator as admin  has that role. Please let me know which ways can I verify

[Ankur Bawiskar]

@chandra sekhar8 

all admins are unable to impersonate? or it's only for few admins?

[chandra sekhar8]

@Ankur Bawiskar ,

Actually In  I have modified the login page widget when I try  in open designer  in edit case I'm able see the portal page and login page. But when I click on preview It's showing empty screen. Please let me know why this is happened.

After logout also It's showing empty screen. Please let me know why this is happened.

I'm not sure why the widget modification is causing this Impersonation and elevate roles.

Thank you

[Ankur Bawiskar]

@chandra sekhar8 

Now that you have mentioned you have done some customizations to the login page and widget, you will have to debug it from your side.

It should have worked OOB when you revert your changes

If my response helped please mark it correct and close the thread so that it benefits future readers.