AdobeSign integration with HRSD using spoke & preconfigured flow

[Kavita Kulkarn1]

Sorry for the long post. 

Hi All, I am using AdobeSign integration to get the PDF document signed from an employee.

Completed below configurations as per the documentation:

1. Activated & setup AdobeSign Spoke

2. Created HR PDF Document Template

3. Configured HR Service for AdobeSign integration

When the HR case is created, the flow (Adobe Sign Integration Flow) gets triggered, but it gets stuck in Waiting due one of the subflow "Create Tasks For Adobe Sign". It's waiting to get the participants created in Participant (sn_adobesign_spoke_participant) table.

As per the subflow definition "Participants are created after the agreement is sent for signature." As per status in AdobeSign, the document is received in AdobeSign & status is Out for Signature. However participant never get created in participant table and it keeps waiting. Logs show below message:

Access Denied to cryptographic module 'sn_adobesign_spoke.glide_encrypter'
For guidance on this issue, please have your Security Admin refer to KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1112530 : no thrown error

Admin has followed the KB & has adjusted the module access policy, yet we are getting the same message.

Any suggestion on how to deal with this further?

Also I could not find a code that's creating the record in Participant table? Is it created by ServiceNow or AdobeSign?

Thanks in advance!

[Kavita Kulkarn1]

@Community Alums Can you please help with this query?

[Austin12]

I am having a similar issue, but it's actually creating multiple Participant records with the same agreement and participant IDs. The flow has a lookup, but it's looking up the most recent record and each of these duplicate records are getting created within a few seconds of each other.

I've opened a support case to try and get some guidance on what is creating the participant table record and what is updating the state as well.

[Gladis George]

I am facing similar issue, participant never get created in participant table and it keeps waiting. 
Was any one of your issue resolved or any guidance provided?