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Dynamically display KB article on catalog item/record producer as user fill the form

riteshmonu
Tera Contributor

I am trying to create an experience on intake forms (incident/request) on Employee Center portal, where the KB article shows up in a widget dynamically on the intake form based of the details filled by the user on the form.

2 REPLIES 2

swapnali ombale
Kilo Sage

hi @riteshmonu 

 

please follow the below link 

 

https://www.servicenow.com/community/developer-articles/embedded-knowledge-article-in-catalog-item/t...

 

mark my answer helpful or correct

Hi @swapnali ombale ,

In your solution, will the KB article dynamically pull based on the keyword entered in the description field or will we need to add specific KB article for each catalog/record producer?