Advance condition notification is not working

[Vinod S Patil]

Hello Everyone

My requirement is to trigger notification when work note of the sctask updates 'file share failed' and incident number.

I trying with below script but its not triggering the emails, for the reference attached notification script and work note of the sctask.

Please suggest me on this.


Notification:

Work notes:

@Ankur Bawiskar 
@Shubham_Jain 

[Ankur Bawiskar]

@Vinod S Patil 

what value comes in str variable?

share logs

I updated the script now

var str = current.work_notes.getJournalEntry(1);

gs.info(str);

var regex = new SNC.Regex('/INC\\d{7}/im');

var match = regex.match(str);

if (str.indexOf('file share failed') > -1 && match != null) {
    answer = true;
}
answer = false;

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinod S Patil]

@Ankur Bawiskar 

script I am using:

var str = current.work_notes.getJournalEntry(1);

//var regex = new SNC.Regex('/INC\\d{7}/i');

var regex = /\bINC\d{7}\b/i;

var match = regex.match(str);

 gs.info(str);

if (worknotes.indexOf('file share failed') > -1 && match != null) {

    answer = true;

}

answer = false;

and the log

[GlideFather]

Hi @Vinod S Patil, try to play with the trigger condition: [Work note] [Changes], perhaps modifying this could help retrigger it.

Debug tip - try the notification whether it is triggered for ANY work note for this "WN Changes", if so, then you can focus on the string from the work notes and play around.

Please let me know if you had chance to test this

[Shubham_Jain]

@Vinod S Patil  Use below condition in Notification 

// Trigger only if 'file share failed' and 'INC' is mentioned in the latest work note
var newNote = current.work_notes.getJournalEntry(1); // Gets latest journal entry
if (newNote && newNote.toLowerCase().includes('file share failed') && newNote.toUpperCase().includes('INC')) {
true;
} else {
false;
}

let me know if it helps you.