Advance Reference Qualifier to return Description of a Knowledge Base

[chatsaurav19]

Hi All,

What should be the correct script to return the description of a knowledge base using ARQ?

Example : If I am selecting a KB as shown then the current description should automatically pull up the description

I have tried achieving it like this for current description field but it isn't working:::

javascript: 'description=' + current.variables.knowledge_base_kbdmr.description 

( knowledge_base_kbdmr is the variable name for "Knowledge Base" variable )

Can someone please help?

Regards

Saurabh

[chatsaurav19]

Hi @Anil ... Agreed so then what should be the exact syntax to get the 'Description' for the selected 'Knowledge Base'?

Regards,

Saurabh

[Anil Lande]

Check the solution on below link.

https://www.servicenow.com/community/developer-articles/auto-populate-reference-data-in-service-cata...

[chatsaurav19]

Hi @Anil ... Thanks for your help! I actually used a GlideAjax to achieve this requirement and it is working as expected.

Regards,

Saurabh

[MrGupta__]

Hi @chatsaurav19,

If you are using Vancouver will suggest you, use the auto-populate feature by service-now like this:

If you are not using Vancouver release, then call a client callable script include as default value.
Make sure the field type is "multi line text" or "Single line text".

Thanks & Regards