Advanced Conditions for Email notifications.

dhrupal3 · ‎09-19-2014

Hi all,

I am trying to configure advanced conditions for email notification. I have email notfications for when an incident is opened and resolved, for each of them I have written them in french and englsih. So I have opened incidents email notifincations in french and english and the same for resolved.

What I am trying to do is read the language setting of the caller and send the correct language set of the email out to the user. This is the code I have used::

if (current.caller_id.preferred_language == French){
 answer = true;   
}

On the other email for english i have simply replaced Frech with english. When I complete the action ie. open a call I seem to get both emails in french and english.

Can anoyone help ?

Thanks

Dhrupal

Matthew Swarts · ‎09-19-2014

Hi Dhrupal,

The language field for users is a choice list on our instance so I'm assuming it is on yours, as well. Try referencing the value and not the label. "en" is English on our instance and "fr" is French.

if (current.caller_id.preferred_language == "fr"){

answer = true;

}

View solution in original post

dave_howard · ‎03-07-2016

the regular conditions are not available in our instance. any idea why

randrews · ‎03-07-2016

what version of SNOW are you running?

dave_howard · ‎03-07-2016

FUJI

randrews · ‎03-07-2016

ok in fuji on the email notification/ when to send tab you do not see a condition builder?

dave_howard · ‎03-07-2016

I see the condition builder yes, but

caller.language

is not available as a variable to pass. It is not in the field dropdown for incident table.

dave