Advanced Reference Qualifier only works for certain role

[leslie8]

I have installed the Loaner Management application by Chuck Tomasi. This was made in an old version of ServiceNow and I have made it work in Fuji with some customization.

I am running into a major issue with the Advanced Reference Qualifier in the Record Producer on the field cmdb_ci.

The reference qualifier is designed to return only the particular loaner items that are available between the selected start and end date. Thus, if the loaner is already reserved for any date in between the selected date, it doesn't show up in the list.

This works great -- ONLY for users with the role "loaner_admin".   I noticed that any user that doesnt have that role, the reference qualifier isn't working! The reference field returns ALL of the items, even if they are already booked for the time period.

I tried logging in as a loaner_admin user and it works, but when I log in as a user with any other role, ALL of the items are available in the list and this results in a DOBULE booking. Yikes!

I then granted my test user the loaner_admin role and it worked. So, I know it has to do with an ACL on that role.

I experimented with the ACL rules, I added the role "user" to the "write" action on the cmdb_ci field but that did not solve the issue.

Reference Qualifier on cmdb_ci

javascript: new LoanerUtilsClient(current).availableCis(current.variables.item_type, current.variables.depot, current.variables.start_date, current.variables.end_date);

[harishgorantla]

Hey leslie,

I'm not sure whether this will solve your problem. But here is some material which might help.

Advanced Reference Qualifier Using a Script Include - ServiceNow Guru

Check this out and also check if assignment group properties are appropriate.[[ javascript:u_backfillAssignmentGroup(); ]]