affected ci and impacted ci in servicenow
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-08-2023 04:03 AM
Hello Experts,
I am new in CMDB can anyone guide me on what is affected ci and impacted ci in ServiceNow with a simple example?
Thank You.
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-12-2024 01:48 PM
Can someone provide details on which table(s) the Impacted Services is pulling from. I have searched the Relationships table (cmdb_rel_ci) and found 7 relationships for services for the server we put in the change request, but we are getting 17 impacted services. Also searched the svc_ci_assoc table and only one was mapped there. When viewing the map, it doesn't show that many upstream services.