affected ci and impacted ci in servicenow

Mark Wood
Tera Contributor

Hello Experts,

I am new in CMDB can anyone guide me on what is affected ci and impacted ci in ServiceNow with a simple example?

Thank You.

5 REPLIES 5

RBfleming
Tera Contributor

Can someone provide details on  which table(s) the Impacted Services is pulling from.  I have searched the Relationships table (cmdb_rel_ci) and found 7 relationships for services for the server we put in the change request, but we are getting 17 impacted services.  Also searched the svc_ci_assoc table and only one was mapped there. When viewing the map, it doesn't show that many upstream services.