after 5 days Auto close incident those are in resolved state

[Abhijeet Pawar]

Hello All,

I want to automatically close resolved incident after 5 days .how can I achieve this functionality can anyone please guide me on this?

Thank You.

[Neeraj Modi]

Hi @Abhijeet Pawar 

You can auto close the incident using the "incident properties"

From left navigation >Incident > Administration > Incident properties

Update the days in Number of days field to 5, it will work.

Please mark the suggestion as helpful, if you find it useful to you or others who wants to refer similar content.
Please mark the solution as correct, if the answer provided by me has resolved your query.

Thank you!

[Omkar Kumbhar]

Hello @Abhijeet Pawar ,

Please modify the incident property to 5 days. Please find the below screenshot

Thanks,

Omkar

[Basheer]

Hi @Abhijeet Pawar ,

Create a scheduled job and use below code. this code includes business off days as well.

updateRecords();
function updateRecords(){
var inc = new GlideRecord('incident');
inc.addQuery('state', 6);
inc.query();
while(inc.next()){
var start = new GlideDateTime(inc.sys_created_on);
var nowTime = new GlideDateTime();
var days = getDateDiff(start,nowTime);
if(days >=5){
inc.state = 7;
inc.incident_state = 7;
inc.active = false;
inc.update();
}
}
}
}

function getDateDiff(start , end){
        var days = 0;
        while (start < end) {
            start.addDaysUTC(1);
            if (start.getDayOfWeekUTC() != 6 && start.getDayOfWeekUTC() != 7){
                days++ ;
            }
        }
        return days;
    }

[kalyan13]

Hi @Abhijeet Pawar ,

1: You can do by changing the incident property  as @Omkar Kumbhar  and @Neeraj Modi  shown
2: You can also create a scheduled job which will run daily and updates the records. Below is the code for the same

var gr = new GlideRecord("incident");
gr.addQuery('state','6');
gr.addQuery('sys_updated_on','>',gs.daysAgo(5));

gr.query();

var total = gr.getRowCount();
gs.log('total row : ' +total);
while(gr.next()){

gr.state = 7;
gs.log("Incident has closed");
gr.update();

}

prefer according to your requirement. My suggestion is better to  create a scheduled job.

If my solution helps you. Please mark as helpful and correct.

Regards,

Kalyan