After selecting generate sequence in an order guide, getting the error Invalid Reference
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3 weeks ago
I created an order guide and it processed 3 catalog items in parallel. The sequential fulfillment plug-in was recently installed. I then took that same order guide and selected generate sequence. I am now getting the playbook error Invalid Reference for each of the 3 catalog items. When I click on the link to the catalog items and go to the Automation tab, there is a field labeled "Request" that contains the "Invalid reference". What is causing the Invalid Reference error? Is Request referencing a field on the parent record?
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3 weeks ago
Please refer this links, see if it helps you:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1281891
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3 weeks ago - last edited 3 weeks ago
To processed 3 catalog items in parallel. , you can use flow.
Check this post:
OOB ,it is sequential .
Refer SN Doc: https://www.servicenow.com/docs/r/servicenow-platform/service-catalog/generate-order-guide-sequence....
