After submit the request, it is redirecting to another page in portal. in dev instance it is redirecting to standard ticket and in test it is redirecting ticket form.

[Rishi32]

Hi All,

After submit the request, it is redirecting to another page in portal. in dev instance it is redirecting to standard ticket and in test it is redirecting ticket form. we need both should be same. how could i change the that has to redirect to ticket form after submission of request.

Thank You!!

[Anil Lande]

Hi,

Please check page route map for ticket page.

See below thread for details.

https://community.servicenow.com/community?id=community_question&sys_id=6b86995bdb54c510847d5ac2ca96...

Thanks,
Anil Lande

[Community Alums · Accepted solution]

Hi Rishi,

Just navigate to Page Route Maps(as below image), then mention your specific routing.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep