Change the URL to a more readable URL

[Yanal]

Hello guys

We are trying to change our URLs for our CSM portal to be more readable URLs 

Meaning 

our contact us page url is now something like this : www.xyz.service-now.com/csm?id=contact_us 

and we are looking to make it something like this : www.xyz.service-now.com/contactus

has anyone ever done something like this?

[Maik Skoddow]

Hi

on that URL path level, you only can configure Service Portals as you have no access to the underlying web server. In case you have not so many short URLs in mind, you can create the respective dummy Service Portal records which redirect to the target page.

Kind regards
Maik

[Yanal]

Thank you for your reply, so what I am asking for in the example is not doable (without creating new portals as this would be a mess since we have many pages) ?

[Maik Skoddow]

At the moment I have no better idea, but you only have to create on Portal record. It is NOT necessary to duplicate all pages. This is the way ServiceNow works!

Kind regards
Maik

[Anil Lande]

Hi,

The URL your are trying to build would be a new portal with portal id 'contact_us'.

www.xyz.service-now.com/contactus

ServiceNow use prefix and redirect user to portal matching the prefix.

Thanks,
Anil Lande