Agent assist - attach knowledge action

[Mathias Vandend]

Hello,

I would like to know where I can find and my change the logic behind the attach knowledge action on agent assist.

As per customer requirment, they would like the state for cases also to proposed solution when this action is used.

[Sid_Takali]

Hi @Mathias Vandend This document will help you achieve your requirement. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995963 

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta... 

Please mark my answer Correct/Helpful

Regards,

Siddharam