Hi, Im looking at implementing agent chat via CSM portal.
We have contacts that have different contracted schedules of when they can contact our support via chat. e.g. one contact will be on a 9-5 schedule but another will be 24/7. This is dictated by the support level dictated on the customer account.
How would I achieve it with agent chat to only allow the 24/7 customer to access a specific chat queue outside of the core business hours and not allow the standard level contact?
