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Agent Chat Transfer – Translation Between Agents

George_1
Tera Guru
I have a questions regarding Agent Chat in Workspace after transferring a chat between agents:
 
  • Agent 1 (English) transfers a chat to Agent 2 (Dutch).
  • Messages sent by Agent 2 are displayed in Dutch for Agent 1 and are not translated to English.
  • However, the end user (French) receives the messages correctly translated into French.
  • Is it expected that real-time translation works only between the agent and the end user, but not between agents participating in the same chat?
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