Agent Mobile App - Use Cases

[NishaB]

Hi,

I'm working on the Agent Mobile app and I'm completely new to this. I installed the Agent Mobile app. My BA asked me to collect some ServiceNow use cases related to the Agent Mobile app and check whether what all configurations are needed for this and whether it is possible to configure based on our current project. I checked the documentations, but I didn't get much. Please help if you have servicenow uses cases of servicenow agent mobile app and what all configurations are needed for this.

[Dr Atul G- LNG · Accepted solution]

Hi @NishaB 

Did you check the 'Now Create Asset'? If you search for 'Agent Mobile' in Now Create, you should find the configuration details there."

https://www.servicenow.com/docs/bundle/yokohama-field-service-management/page/product/field-service-...