Agent Schedule not working

[Community Alums]

Hi,

I have created one agent schedule for 9AM-5PM. But Dispatcher can assign  work order task outside the agent schedule.

Thanks, Alok

[Anurag Tripathi]

Not that I'm aware of. 

[Alex Tod1]

Hi @Community Alums,

Make sure if the agent schedule is applied correctly and if it is the only one, normally what is outside will appear grayed out.

[Community Alums]

@Alex Tod1 In Dispatcher workspace its greyed out, but dispatcher can able to assigned the ticket outside the agent schedule.