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10-03-2023 05:28 AM
Hi,
I have created one agent schedule for 9AM-5PM. But Dispatcher can assign work order task outside the agent schedule.
Thanks, Alok
10-03-2023 05:55 AM
Not that I'm aware of.
10-03-2023 05:59 AM
Hi @Community Alums,
Make sure if the agent schedule is applied correctly and if it is the only one, normally what is outside will appear grayed out.
10-03-2023 06:39 AM
@Alex Tod1 In Dispatcher workspace its greyed out, but dispatcher can able to assigned the ticket outside the agent schedule.
