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Agent Whisper Functionality issue in PDI

syam3
Tera Contributor

‎06-06-2024 03:31 AM

Hi,
I am working on Agent Chat in my PDI and trying to implement Agent Whisper functionality. I went through ServiceNow Docs and configured the steps. However, when I try to test the functionality I am unable to see the option help requested/conversational monitoring list in Service Operation Workspace Lists(refer attached image).

If anyone has worked on similar functionality. Kindly help me with the issue.

Thanks,
Syam

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sujitha16
Kilo Patron

‎06-10-2024 08:43 AM

@Mark Roethof Could you please help on this? 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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