Agent Workspace: Compose Email UI action does not work

[srivatsa_tatti]

Hi Team,

I have a custom agent workspace (experience). In a default record page when I click on "Compose Email" button it doesn't do anything. The UI action does not work.

Please help

Thanks

Sri

[srivatsa_tatti · Accepted solution]

Was able to fix this by adding entries in sys_ux_form_action_layout table: action config: Record Page Declarative Actions and SOW actions.

[Keerthi Kongari]

@srivatsa_tatti ,

We are facing the same issue, could you please elaborate on the solution which worked for you?

Thanks in advance.

[srivatsa_tatti]

@Keerthi Kongari  

Please add records in the "sys_ux_form_action_layout" table as follows:

1. Name: Application
2. Table: Select your desired table.
3. Action Config: Choose "Record Page Declarative Actions" for the first record, and "SOW Actions" for the second record.