Hello,
Using "Agent Assist" in Agent Workspace, I want to associate a knowledge article with the interaction record and display it on the [interaction_related_record]. Currently, when I click "attach," an article link is added to the work notes. According to this article, it can be configured using a custom M2M table.
There is a step action: A new contextual search UI Action will need to be created, with a custom script to attach to interactions, so that whenever the Attach UI Action is clicked, a new record will be inserted into the m2m table.
I reviewed many articles, videos, and documentation pages but couldn't find configuration steps. How can it be done?
