I want to create a metric on task_sla table. This table contains has_breached field. When ever that field is true, I want to capture the assignment group at that particular time when the SLA is breached.I have created a metric on Task_sla table and s...
I m working on Service catalog. I have multiple container start and each has a bunch of controls which are mandatory. I have drop down and which has multiple request types. On select of one request type, i show the particular set of container start a...
Server side script to retrieve user Id, user email address,User's manager's name from the watch list in the incident table.
Hi Guys,I am trying to retrieve the current session's Domain using a server side scoped application script. Using the 'gs.getUser().getDomainID() ' function gives the following error-'Cannot find function getDomainID in object com.glide.scrip...
Greetings,Is it possible to export data to MID server from script? It's possible with export sets, but I would like to create a form to our Service Portal and on submit save the form data to a table as well as export the data to a location on our mid...
I am nearly complete with a new application in Fuji.I have two custom tables that are extended from task "x_myscp_loaner_res_loaner_reservation" and "x_myscp_loaner_res_loaner_res_task".The first table "Loaner Reservation" has a workflow which respon...
I'm trying to use the ServiceNow API to get the system id for a particular support group. I would like to pass in the support group's name, like "Service Desk" and have the API return the support group's system ID.Is this possible?
Our CMDB manager would like to send a notification to the owner of a CI only if they have write access to the CI. Is there any way to check a users permission when you are not logged in as the user?I have found the following:function evalACL(user, ...
I have to convert AND and OR filters into Query operator, Can anyone please tell me what would be string for that?
Hi,We are unable to see the list of the approver's name in the approvals related list on knowledge article. it is coming for the admins but not for the remaining users, actual requirement is users who have the knowledge role they should ale to create...
Hi all,Is it possible to get the sys id of the user that clicked on a specific ui action? For instance, store that sysid value and later use it to send a notification to the same user.Any thoughts on this?Thanks,António
Hi,I have set up a scheduled import job from an FTP Server which imports the spreadsheet file below, however I need sanitise the data before the data is "transformed" into the custom table.Hope I can get some help with some scripting to remove rows 4...
It has been reported to us that our Security Officer received an email from ServiceNow that said:"An approval reply has failed to be processed by our system"It went to the main Security Office mailbox.I was able to find the email in the Email Logs, a...
Hello EveryoneWe have an issue with 'Search for Duplicates' UI action button. As per OOTB code we have, the search results are based on Short description, category and Article type. As per our business need I was told to restrict the search only for ...
Hi Guys,Accidentally I have deleted the Incident Table from my personal instance and the same is captured in default update set.I want to restore the changes from the update set.let me know how to achieve this.In Application Menu Incident name is sho...
