Agent workspace: How to enable compose email option in record page

[srivatsat]

Hi Team,

Hi Team, how can I enable the 'Compose Email' option on the default record page in my custom agent workspace?

Thanks

Sri

[Community Alums]

Hi @srivatsat ,

1. Navigate to All > System Properties > UI Properties.
2. In the Roles that can view email in the Activity formatter when including "Sent/Received Emails" property field, enter itil, your workspace role whom you want to provide access like sn_slm.fulfiller.
   This property contains the itil role by default. Add the role as per your requirement role name after the itil role, separated by a comma.
3. Select Save.

[Harsh_Deep]

Hello @srivatsat 

You can refer these docs-

https://docs.servicenow.com/en-US/bundle/vancouver-source-to-pay-operations/page/product/supplier-li...

https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[srivatsat]

No luck, i did use the existing role from the property and added it to the user, still same issue.

[srivatsat · Accepted solution]

I was able to fix the issue. In the 'dictionary' of the collection, I needed to add an attribute for the email client.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/enabl...

Thanks

Sri