Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Agent workspace: How to enable compose email option in record page

srivatsat
Mega Sage

Hi Team,

 

Hi Team, how can I enable the 'Compose Email' option on the default record page in my custom agent workspace?

 

srivatsa_tatti_0-1698741514431.png

 

Thanks

Sri

1 ACCEPTED SOLUTION

I was able to fix the issue. In the 'dictionary' of the collection, I needed to add an attribute for the email client.

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/enabl...

 

Thanks

Sri

View solution in original post

6 REPLIES 6

Hi I could not able to open this post.

Could you please provide some steps to follow as I have same requirement.