Agent workspace: How to enable compose email option in record page

srivatsa_tatti
Mega Sage

Hi Team,

 

Hi Team, how can I enable the 'Compose Email' option on the default record page in my custom agent workspace?

 

srivatsa_tatti_0-1698741514431.png

 

Thanks

Sri

1 ACCEPTED SOLUTION

I was able to fix the issue. In the 'dictionary' of the collection, I needed to add an attribute for the email client.

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/enabl...

 

Thanks

Sri

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6 REPLIES 6

Hi I could not able to open this post.

Could you please provide some steps to follow as I have same requirement.