Agent Workspace: Set collapse all post or expand all post by default
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05-23-2023 11:28 AM
Hello, I have a request from the stakeholder if it is possible to set collapse all post or expand all post permanently based on end user preference.
ie. User selects expand all post option. Then this option will also inherit on newly opened tabs. So all work notes activity that have more than the alloted view lines will be on expanded view. Or collapsed view depending on the user preference.
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06-17-2025 03:57 AM
Hi,
Did you fid any way for this?. We are also looking for the same configuration.
Thanks in Advance.