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‎05-04-2023 09:27 PM
Hi All,
So I recently was trying to customise Agent Workspace and decided to duplicate and deactivate the OOTB record and make a new custom one, as I was testing what would work I decided to delete the workspace page I had created and due to that I had this show up every time I tried to access Agent Workspace (even though I reactivated the OOTB workspace).
Did some research and tried to recover the deleted record (and any files that were deleted because of it), the only things I could recover were application files under the sys_metadata_delete table, under the Deleted Records table I was unable to undelete anything and when attempting to undelete the selected files I kept receiving these errors:
The screenshot below shows the current state of Agent Workspace after only being able to recover the deleted application files:
If anyone has had this issue before and has a fix please let me know! Or if anyone has any ideas on how to fix this without resorting to restoring from a backup that would be desired!
Thanks,
Lindy
Solved! Go to Solution.

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‎05-05-2023 06:02 AM
The Service Operations Workspace is replacing the Agent Workspace. Might be time to move to that one?

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‎05-05-2023 06:02 AM
The Service Operations Workspace is replacing the Agent Workspace. Might be time to move to that one?
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‎04-10-2024 08:18 AM
It maybe because of missing "workspace_user" role. Trying to grant them that role and try again.
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‎08-28-2024 05:46 AM
Any solution on this?
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‎09-05-2024 05:19 PM - edited ‎09-05-2024 05:20 PM
Unfortunately, we had to rollback our environment in order for this to be fixed.
We currently are not using Agent Workspace anymore due to the deprecation of it, we switched and started using CSM workspace instead.