Agent Workspace stuck on loading... screen

Lindemour Vicen
Tera Expert

Hi All,

So I recently was trying to customise Agent Workspace and decided to duplicate and deactivate the OOTB record and make a new custom one, as I was testing what would work I decided to delete the workspace page I had created and due to that I had this show up every time I tried to access Agent Workspace (even though I reactivated the OOTB workspace).

 

LindemourVicen_0-1683260066585.png


Did some research and tried to recover the deleted record (and any files that were deleted because of it), the only things I could recover were application files under the sys_metadata_delete table, under the Deleted Records table I was unable to undelete anything and when attempting to undelete the selected files I kept receiving these errors:

LindemourVicen_1-1683260558830.png


The screenshot below shows the current state of Agent Workspace after only being able to recover the deleted application files:

LindemourVicen_2-1683260744220.png

 

If anyone has had this issue before and has a fix please let me know! Or if anyone has any ideas on how to fix this without resorting to restoring from a backup that would be desired! 

Thanks,

Lindy

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

The Service Operations Workspace is replacing the Agent Workspace. Might be time to move to that one?

View solution in original post

4 REPLIES 4

Michael Fry1
Kilo Patron

The Service Operations Workspace is replacing the Agent Workspace. Might be time to move to that one?

NgocB
Tera Contributor

 

It maybe because of missing "workspace_user" role. Trying to grant them that role and try again.

surajmesinane1
Tera Contributor

Any solution on this?

 

Unfortunately, we had to rollback our environment in order for this to be fixed. 

 

We currently are not using Agent Workspace anymore due to the deprecation of it, we switched and started using CSM workspace instead.