Agent Workspaces showing 'You need to get permission to see this data' for Interaction reports

bookers
Tera Expert

Some non-Admin users are getting the message 'You need to get permission to see this data' for widgets for reports that use the Interaction table. This started after the instance was upgraded to San Diego Patch 7b from San Diego Patch 7a. The user reporting the problem has the role listed in the report_view acl for Interaction table. What else could be causing the error?

3 REPLIES 3

Peter Xiang
Tera Expert

Hi, I have encountered the same problem. Have you found a solution?

Theresa Messeng
Tera Expert

I have a similar issue in the Vulnerability Manager Workspace.  The odd thing it is only present on one widget. "Active vulnerable item over time".  None of the other widgets or list views present permission constraints.  I am a vulnerability admin.

 

vulnerability manager workspace permission issue.jpg

WORKFLOW-COWBOY
ServiceNow Employee
ServiceNow Employee

Check to see if the table in the data visualization has a "report_view" ACL created or not. That's most likely the issue. I believe this issue was fixed in later releases. 

 

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