Agents and managers cannot create knowledge articles from Community questions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-31-2024 06:50 PM
Hi Team,
I'm preparing for CIS-CSM Exam. Please help me to get the answer for below question.
Agents and managers cannot create knowledge articles from Community questions?
1. True
2. False
I'm bit confused showing the answers in the different site.
Regards,
Sruthi

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-31-2024 09:34 PM
@Sruthi12 Answer is 2. False
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2024 05:59 AM - edited 07-13-2024 06:00 AM
Hi @Sruthi12
Answer is True
Reference links:
Solved: Agents and Managers can create Knowledge Article f... - ServiceNow Community
Harvest knowledge from a community
Please mark this response as correct or helpful if it assisted you with your question.