How to show the Inbox Icon in SOW for itil users?

[Alon Grod]

Hi,

I have an issue that only admin can see the Inbox icon in SOW, maybe there is a specific role that responsible for that, any suggestion?

 

[Ramesh_Naidu · Accepted solution]

Hi @Alon Grod ,

"awa_agent" is the role that gives access to the inbox icon.

Thankyou.

[purvapare]

Hi , Can i include itil user to view and receive notification in inbox for request and sc_task updates (basically an alert system)

[Ramesh_Naidu]

Hi @purvapare , 

I don't think it is possible to receive notifications on the inbox.

Thankyou.

[purvapare]

Hey Ramesh

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...        

I am not sure where will I receive notification explained in above and how can I utilize this for ITIL role