Hi everyone,
If this isn't the right board for this question, please let me know.
I was curious if anyone has experience using AI to help automate ticket corrections. Specifically, we often receive requests from users who accidentally enter PII or PHI in the ticket work notes or activities, and we have to manually remove this data from the ticket history.
Is there a way to automate this process when a request is received? Additionally, is it possible to scan a defined group of tickets for PII or PHI and generate a report of the findings?
Thanks in advance for your feedback!
