AI Search - redirect to Portal page instead of backend form not working

[Roberto Hidalgo]

Hi,

I have created an Indexed Source for the Task table because I'm attempting to enable search for Incidents and Requests from the Service Portal. This is my Indexed Source: 

I created the Search Source and linked it to the Search Profile and it is working as expected. The issue is that when I click one record I want it to open the 'ticket' page of the Portal. Instead, the backend form opens up:

According to the official ServiceNow documentation, a Search Result Action has to be created to create the redirection and I did:

After doing this and reindexing the source, the redirection is still not working as expected. Is there something I am missing?

Instance version: San Diego

[Roberto Hidalgo · Accepted solution]

I finally found what I was missing. I found this community article  and from it I figured I had to configure the Service Portal Search Bundle and create a new config for the Task table. I created a duplicate of the Default Search Results config, set the Task table and removed the navigation_url field on the Custom Fields.

[arjunmahaja]

Hi Roberto,

I tried same steps not working.

Regards,
Arjun

[VinodhaGG]

Hi Arjun,

Even I have same issue and tried same steps its not working and hope you may completed the task by now so can you please help me what action you have taken later for the issue fix?

Regards,

Vinodha

[arjunmahaja]

Hi Vinodha,

For which table you face issue?

1) Create AI Search Indexed Sources (For Table)
ais_datasource_list.do 

2) Create Search Source
ais_search_source.do

3) Create AI Search Results Action Configuration (add portal, Action name -> Navigation (d46f400473211010c342d5fdbdf6a7cf) and Portal Page)
sp_ai_search_results_action_config.do

4) Add search source to AI Search Search Profiles (ais_search_profile.do) then publish