Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

AI Search redirecting wrong page in serviceportal

rohit331
Tera Expert

‎12-07-2022 08:19 AM

AI Search redirecting wrong page in serviceportal

When we activate AI Search in Portal and searching for catalog item, for autocomplete recent view its redirecting sc_cat_item page in portal which is correct but for suggested its going to form page which is wrong.

Where that mapping is present.

Preview file
36 KB
0 Helpfuls
  • 1,555 Views
2 REPLIES 2

Thomas5
Tera Contributor

‎10-28-2023 04:25 AM

Have exact same problem, were you able to resolve it?

 

0 Helpfuls

Petr Pastuszek
Tera Contributor
In response to Thomas5

‎11-15-2023 09:32 PM

Hi,

we had simmilar problem,see below article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1557015

/Petr

0 Helpfuls