AI Search redirecting wrong page in serviceportal
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‎12-07-2022 08:19 AM
AI Search redirecting wrong page in serviceportal
When we activate AI Search in Portal and searching for catalog item, for autocomplete recent view its redirecting sc_cat_item page in portal which is correct but for suggested its going to form page which is wrong.
Where that mapping is present.
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‎10-28-2023 04:25 AM
Have exact same problem, were you able to resolve it?
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‎11-15-2023 09:32 PM
Hi,
we had simmilar problem,see below article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1557015
/Petr