I have recently created a UI page named DepreciateAssets. This UI page is linked to a module i.e when users click the module this UI page pops up and I am trying to restrict access for the users with a specific role.As suggested in SNOW docs I have c...
What's the best way to query for values that are reference fields in the question_answer table? The reference field returns the sys_id value. I need to get the display value of that sys_id instead to output into a task so it's readable.
Hello, we have a requirement to show total value include tax. e ,g cost 1 = 800 tax= 18% tax on 800 total= cost1+ 18% tax on 800, I have tried flowing on load client script but no luck, function onLoad() { //Type appropriate comment here, and begi...
Hello Experts, I need help with workflow I have started creating a requested item whic can be requested on anyone's behalf i.e. While raising is I have flexibility to choose "requested for" , now the requirement is that approval should go to requ...
Greetings Folks So I am building Service Catalog items. And one of the things I am needing to build is a request form that gets auto-assigned to the appropriate group based on the location that is entered in the form. That Location field currently au...
I have a form that has an Area (select box) and Environment (checkboxes). I want the task description based on the Area & Environment selected. The script below is halfway working, the ISSUE is if the customer selects both checkboxes the script is no...
I am trying to use the SC Catalog Item widget and its just not working. I read on another thread that I had to clone the widget and then modify the code for the server script to include the homepage ID and the sys ID for the item. It is still showi...
I have a strange problem. Every once in a while a user would login and they are identified as a guest user; instead of themselves. Any ideas why this can be occurring? Mike W
I have a few custom fields on the Release Table (rm_release). 2 of this fields are for string values of List fields, the fields will be hidden and are only there for reporting purposes. Our workflow is as such create new Release(parent), > Create Re...
Hello Everyone, In our project , ticket is created through Integration with Remedy. So they are sending Planned Start And End Date of Change in EPOC format. I have converted in Servicenow in yyyy/mm/dd HH:mm:ss format. But the time is not working Per...
Hello Experts, I'm trying to automate conf calls on creation of a major incident. I have added script to calls the members in the watch list. The issue here is that the for loop is iterating only once and not fetching the other members in the watch l...
Hi AllWe have an on premise ServiceNow. On the task table there are currently around 500 fields. These are required for the complex business processes, and the use of a large number of task applications.Has anyone seen issues with creating a large nu...
I'm considering making changes to the Knowledge Search table and have been investigating when and where during the knowledge search process a record is created for this table. Even after digging through every relevant UI script/page/macro, I have yet...
I have created a record producer that will gather some information and create an incident. I have then created a template to fill out some of the standard incident fields. What I am having a problem with is that once the user completes the form t...
Is there a way to do line breaks `<br/>` in the advanced script portion of a workflow activity:Example:task.short_description = "Line1" + "<br/>" + "Line2" + "<br/>";Thanks.
