Hi I have created a custom table name as badge. I have two field name as Badge type and Bagde number. Badge type is of drop down has value C1 and C2 and Badge number is of text field. When user select type as C1 then user needs to enter value in num...
I need to add a field to the record producer that auto-populates with today's date/time when the team member opens it to fill it out. It needs to be noted for the team member that they are authorizing the request at a specific date and time. Is this ...
Hi, In the Service Portal, when clicking the "i" icon next to a reference field, a widget opens to display record information. Though we have service portal view in service-now, why this service portal view not reflected in service portal? I...
Hi All, I have one requirement came up to configure both Response as well as Resolution SLA's for certain groups based in which time zone will be Caller's timezone. But I am bit confused how the SLA will get calculated based on Caller' location time-...
Hi this is related to change management. Is it possible to change the UI form view for My approval record. Because most of the fields are missing on that. So we need to show more detail for approver. I am attaching 2 scren shot. one is for change re...
Is it possible to add a filter to an embedded list? If so, can someone explain how to do it?
Hello Everyone,I have a requirement where i need to clear field value using UI Policy.Actual scenario is i created a variable set for Requested for & Request By where Request By auto populates current user name by default where i written javascript:g...
Hi, We have a UI page working as expected but we would like to open the same page for non-ITIL users on Portal,the URL is taking them to classic view rather than portal. Note: only when the user is not logged into ServiceNow, that page directing them...
The use case is to invoke REST API from Jenkins and submit a Service request from Service Catalog. Checked the Service Now documentation and it says REST API is for getting the data from the Service Now tables. What we are looking for is REST API whi...
Need some help here.... I have an onChange Client Script that runs a SOAP Message script include. The Client Script and Script Include are working, however I'm not sure how to get the specific value I need out of the xmlDoc that is created from the S...
I added this html code for accordion menu on the html widget for service portal , but it's not working. any ideas how we can add an accordion menu on the service portal? <!DOCTYPE html><html><head><meta name="viewport" content="width=device-width, ...
SCCM creates a serial number value for a CMDB CI that has the following format: /12BDMQ2/CNCMK0089P011E/ It needs to be: 12BDMQ2 Using a business rule, can someone suggest a method to replace the first value with the extracted test between the first...
Hi,I installed procurement plugin and when I click on "source request" UI action present on catalog task it is redirecting to a page which is asking for some details. Code of UI action is belowfunction openSourceRequestPage() { var gr = new Glide...
I have a workflow with a Notification Activity. I want it to send the email to the user who created the record that started the workflow. The table, u_infosec_risk_review has a column titled usubmitter. usubmitter has a default that populates the col...
Hi All, We have amended out list of resolution codes and added a new code of 'no suitable resolution code'. On selecting this a new string field appears on the form 'Resolution code required' (u_resolution_code_required). I've added these on the fo...
