hii want to create a new field where i want to display difference of create and close date once request gets closed.and i want difference in days and hours.how can i achieve this.
I am trying to mark an incident as resolved via the REST AIP I have tried using the REST API explorer to send a post with the following body {"state":"6"} which didn't seem to have any impact on the incident.
Is there a way to do bulk update other than this approach. This script works fine but i feel it might be causing performance issue.. Its one time update only.. But still would like to know what are the other alternative best practices, we havevar mac...
A customer has installed a plugin. Made modifications to it after install. Doesn't look like the modifications/updates were stored in update sets. Yet, now the customer wants to go back to the out of the box plugin default configuration. What steps c...
I am trying to import an mp4 video into a Knowledge Base document, but it is telling me "Attachment is not a recognized video file format".I have tried checking the documentation but can't find the answer.Can someone please tell me what formats are a...
I need some assistance on creating a unique value for a fields on the the cmdb table.I have using a client script on submit to create the alpahnumeric value but I need some help with checking if the value is unique and if not create another value.My ...
Hi Team.I have a requirement to set the stage of the Requested item based on the REQUEST.When the request is approved then I want to set the stage of the request item as "Request Approved".But the default value of stage value is "waiting for appr...
Hello Team,I trying to get to report against the total rejection count on the change request table, as well as being able to report how many times an approval group rejected on the approval [sysapproval_approver] table .For the rejection count : - I ...
Hi ExpertsI'm new to ServiceNow.Currently in my project, the system is redirect to http URL when I logout from service portal menu as follows.How can I configure to make sure it is redirect to https URL.Thanks in advance.
I see there are 4 types in client scripts 1.onLoad2onChange3.onSubmit4.onCellEditWhen we use these functions in which scenario we segregate these functions ? For eg To validate mobile number format we can use onSubmit and onChange . Where is the exac...
What IP addresses should we white list for Email infrastructure to allow emails flow from ServiceNow Mail Servers to Our Mail Servers?
Requirement : On Change of 'Requested for' variable for the catalog item , the variables value for location and manager should change according to 'Requested For'.I have implemented OnChange client script and called script include , it is working fin...
I want to get current url of the browser in my application, but I see that window.location.href is not working in scope application.. I tried it in both my application scope and global scope catalog items, its working fine in global scope but in my a...
Hello,I am trying to send a SOAP request through my application configured on JBoss server. Also, the proxy configuration is provided in the JBoss server configuration file. Below is my SOAP Request:<soapenv:Envelope xmlns:soapenv="http://schemas.xml...
Hi,I have implemented a 'defined relationship ' to show all attachments in a requested item and catalog task form under tabbedsections. I would like to hide the list of attachments that shows up at the top of the form by default. Any one knows how to...
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