I would like to auto-populate a 'Location' field based on the person selected in the 'New Hire' field. Trying to do this using Default Value, but not working: javascript:gs.getUser(current.variables.new_hire_name).getRecord().getValue('u_location');...
When using the sc_cat_item widget on existing catalog items, for more than 50% of them, I get the following error. Note that accessing them not via service portal is fine.I then cloned the widget so I can change the code to isolate the exact line. It...
Hi,I have a page with multiple widgets in service portal. those widgets are fetching the data from different API's . currently while page load, all the widgets data (fetched from API's) is loading sequentially means second widget is getting loaded on...
Hi , I am facing an issue in text wrapping in email notifications. ${description} ${mail_script:summaryvalues} Issue: we used email script to add values in notification. when we get a long string (without any spaces in summary values ) in our email...
Hi Team, Hopefully an easy one as I can't see why this won't work for me. I have a Record Producer with a number of variables and when I submit the form I want to grab a few variables and copy to the description field. This works for all variables, ...
Upgraded my personal instance to test out the new Walk-Up Queue management application in London, and when I try to access any page in the Walk-Up portal I get the following error: Sorry, you are not authorized to access the walk-up pages. Please log...
Hi All , We want to show one variable value in RITM List view for reporting use, Is it possible? Regards, Roopa
Regarding Servicenow and ODBC ServiceNow Driver error message We recently had some users install the ODBC driver, but they get they got the message error below and a screenshot of is attached. ERROR [HY000] [SN][ODBC ServiceNow driver][OpenAccess ...
Hi , can anyone please let me know what is the below code is doing and what will be the impact if I comment this? $scope.data.sc_cat_item.description = $sce.trustAsHtml($scope.data.sc_cat_item.description); Thanks in advance!! Regards, Danish
We are using ServiceNow for IT service management, and we support a number of vessels. We have made an integration so that the lat/lon of the vessels are automatically updated. Since the vessels travel around the world it would be very helpful if we ...
Hi All, We have a service request, in that we need to auto populate Asset tag field(Lets say field name is asset_tag and type is single line text) based on selected user(lets say variable name is requested_for). if user have more than one asset, t...
var yearAgo = gs.daysAgo(365); gr = new GlideRecord("sys_template"); gr.addQuery('u_pre_approved', true); gr.addQuery("u_approving_rfc.cab_date", "<", yearAgo); gr.query(); gs.print('** DEBUG ** ROWCOUNT :'+gr.getRowCount()); while(gr.next()) { ...
Hello,I am new to the service portal and m trying to configure one for our company. I selected the default knowledge base within the service portal properties. As an admin, when i login through to the service portal I am able to view the default know...
Hello All, g_scratchpad is not working in on change client script. I am taking class name of configuration item and storing in scratchpad variables and calling that variable in client script but it is not working. There is display BR written on incid...
I have a working script which copies attachments from the inbound mail "after insert" however it wont work on insert...works fine if I change it to "update" but I dont want it at update, I want it on insert! proved the script works fine, so its not t...
