Hello, I have 2 questions/queries: 1. We have 2 inbound actions that create incident when email comes to servicenow thanks to 2 inbound actions. I want to exclude certain email address from one of them. Can someone help with javascript for this? 2. W...
Hi Team, I have configured an email notification on RITM table,would like to populate Task number in notification subject.There is an existing post , I could not find an answer. So please help me. Regards, Saridha.L
Can anyone provide help on how I can hide/disable the Submit button when a record producer Yes/No is selected? variable type: Yes/No variable name: software_ss_reset Action needed: When 'No' is chosen from the record producer variable, software_ss_re...
Hello, We have a requirement where i need to scheudled a report twice a day like 8 am , 4 pm. Can anyone pleae help me out how to set this
Pretty much the title. I want to remove the option to view the pop-up "Open user's profile" when right clicking the users avatar in the Service Portal. See attached picture. Thanks.
Hi All,I have a requirement to create a change from an existing Incident. Below is the current setup:1. On Incident form, I have a context menu UI Action 'Create Change'2. Once the user selects the UI action Create Change, the user should be redirect...
Want the script to count the number of records in the related list and reflect that number on the form. I have a customized table and i created a related list of Incident in that customized table. I want count of the total records in the related list...
Hi All,Has someone found a solution to build a client script on change of value in a variable which is part of a variable editor?Basically, I want to dynamically hide/display variables in a variable editor based on the change of value of a Numeric Sc...
I have created a UI policy on ci table. When operational status field is set to non-operational, a CR field should get visible and mandatory. But this doesn't seem to be happening in computer or any other extended tables. Global-Checked Inherit-C...
I have a simple transformation I am trying to load but it will not work. I tried to set the transform field as described in the wiki with no luck.Loading data into table called "u_ar_task".The u_ar_task has a field called "company" which is a referen...
Hi I am trying to write a condition argument for a scheduled job. The issue I am having is that it is ignoring the lines about instance.state. Is there really no possibility to use the instance field (of document type) for a addQuery condition? I mea...
Hello Everyone Ihave a issue with which I am trying to deal with it. In my workflow "run script" activity I am extracting an attachment from the sys_attachment table (it is attached to the RITM) and I am encoding it to the base64 form because I need ...
I'm setting up internationalization and noticed that the system does not automatically translate the "Unsubscribe | Notification Preferences" at the bottom of email notifications. I see these are macros in the email layout named "Unsubscribe and Pre...
Hi All, I noticed that some phone numbers are "clickable" and some are not. I have it working on a record producer and it works using Edge but not IE...Edge: Shows up as a hyperlinkIE - Does notDoes anyone know how to make the phone be clickable so...
I would like the browser address bar to scroll out of view when scrolling down a page and return when scrolling up. This is normal behavior on most websites but Service Portal seems to disable/break this. Is there anything we can do to fix this? I've...
