Hi,I have written a Scheduled Job which fires an event and that event triggers a notification. I want to add a condition in that Scheduled Job which makes this Scheduled Job trigger that event only when the user has itil role and is part of "XYZ" com...
My question is similar to this one:Direct link URL to incident or request itemHowever my query is regarding Stories. So I can do thishttps://xxxx.service-now.com/nav_to.do?uri=task.do?sysparm_query=number=STRY2567987Which gets me this task viewBut ...
Hi All,I'm trying to add custom notifications for each of the companies in our group. I've got various if statements running in the notification script identifying when you send what but i'm trying to send a signature that i have stored in a script f...
I'm doing some development on service now and I'm currently using a temporary dev instance so if something gets messed up I can easily wipe and start over again.I would like to backup a form with the current fields and layout and restore it into my t...
Hi All,I have a table with one filed that is a list reference to another table, it would reference multiple objects.I want to loop all object in this filed and do some work but I don't know how to do thisI tried two way below , but both were not work...
Hello All,GlideRecord is not working on catalog client scripts.I have written below code in on Load Client script,function onLoad() { //Type appropriate comment here, and begin script below var gr= new GlideRecord('sys_user_group');gr.query()...
Hey,I am trying to map soap fields which are stores as record values in a table.So I wanted to know if its possible to get "current.value" which is passed as string from table record. Ex :Var x = current.number; // where x will be "INC0010001" etc......
Hi All,On our incident table we have a UI action 'Create Emergency Change' - this will create a new change record copying over the relevant records. On our change_request we have the field 'u_change_source'. We only allow you to create an emergen...
Dear Friends,When data is cloned/copied from Production to Test instance then we want to scramble the data. For example we have a table "Issue" and we want to scramble "short Description" and "Description" fields of this table in test instance after ...
What is limit of maximum rows of export in export set?
I have a list collector on a service catalog form that should filter it's available options based on the value of another field on the form (location). It works perfectly in CMS but I'm struggling to replicate this in Service Portal on Helsinki.In ...
Hello,We've been trying to use an SN account with rest api access to show information on our incidents/problems/etc within another application. However, when using this user, we only get empty search results, indicating that the user does not have th...
DearsDoes anyone can help to explain how dose the SLA commitment and SLA result worked? Here's my task SLA tableAnd my commitment defineAs my understand, there should be displayed as do not achieve the target, but all the results are meet the 100% ta...
Hi,I'm trying to do a a PUT the Table rest endpoint as described in:https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=r_TableAPI-PUT so that I can set the value of an encrypted field. I'm setting the parameter "sysparm_input_displ...
Hi folks, I am just wondering if anyone ever experienced a quirky issue on the Avatar icon in Service Portal when a new request just been raised. The Avatar icon shows blank (usually it would shows the initials)This issue only occurs to certain u...
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