Ai Search results for Record producer is not showing result for only one particular Record producer

PoorminaB
Tera Contributor

‎04-03-2025 06:52 AM

Hi, 

I have configured search sources, applications.AI search source for remaining record producers is working as expected but only for one single record producer it is not showing up on search results though it has no available for conditions,

However, the search result is coming up for me and for other users it is not showing anything.

 

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3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

‎04-03-2025 07:10 AM

@PoorminaB 

Does that record producer has "No search" checkbox checked?

AnkurBawiskar_0-1743689421026.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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PoorminaB
Tera Contributor
In response to Ankur Bawiskar

‎04-03-2025 07:14 AM

Hi Ankur,

Thanks for your reply.

No search is not checked it is false.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-03-2025 09:09 AM

Hi @PoorminaB 

 

Check this, might be you get soemthing

https://www.servicenow.com/community/developer-articles/servicenow-nuggets-1-ai-search-assist-for-re...

 

else log a Now Support case.

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