AI Search results (widget) not showing on record producer

[PascalG]

Hello,

I want to test & demonstrate the efficiency of AI Search compared to Contextual search. I' m with  Xanadu.

Created a very simple record producer with only a short description and linked it to a contextual Search. No problem, search results are displayed.

I did the same using the record producer configuration in the AI Search Assist section.

I checked the AI Search preview to make sure the AI Search Application works fine.

But when I try the record producer nothing happens, the widget does not show up.

Any idea ?

Thanks, Pascal

[SumanthDosapati]

@PascalG 

ServiceNow Nuggets #1 : AI Search Assist for Record Producers 

This article might help you.

Regards,
Sumanth

[PascalG]

Hello Sumanth, thanks for your quick reply. I did follow your steps. And deleted everything and did it again to be sure...

[SumanthDosapati]

There might be multiple probable reasons. Try checking below:

1. Check if the AI Search status is active. To do that type "ais_status.do" in left navigator and click enter. It will show a message "AI Search is not enabled" if its not enabled.
2. Open the Search Profile linked to the search application configured your AI search assist. Check if it is active and there are proper search sources in related list to return results.

If still everything looks fine and it is not showing any results you might need to reach out to ServiceNow support team.

Regards,
Sumanth

[PascalG]

Yes AI Search active and I used the new Ai search Preview tool to verifiy that Ai Search application does provide with the expected results.

Thanks for your recommendation, I'll open a ticket to HI.