AI Search source for HR Cases do not display results in ESC portal, it redirects to legacy view

[Sameeksha M]

AI Search source for HR Cases do not display results in ESC portal.

If end user search HR Case number in search, it redirects to legacy view of HR Case with details for end user.

I have to restrict redirecting to legacy view and populate HR Case details on the ESC Portal.

Regards,

Sameeksha

[MURALIR20469232]

Hello @Sameeksha M ,

Kindly check the Search Application and Search Source configuration under AI Search. Looks like need to do some configurations changes. Please let me know if you need any further assist.

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Regards
Murali.K.V.R

[Tanushree Maiti]

Hi @Sameeksha M 

Refer: Changing the AI Search navigation on Employee Center [How-To]

KB2414106 ServiceNow AI Search Fix: EVAM Configuration Steps 

KB1208300 Fix knowledge articles not redirecting to the kb_article page 

https://www.servicenow.com/community/employee-center-forum/in-esc-ai-search-how-can-i-link-to-the-ti...

https://www.servicenow.com/community/sysadmin-forum/hr-cases-in-portal-search-results/td-p/3214433