I used this YouTube video found in another community post to make Incidents searchable and stopped them from opening in the classic UI by disabling exact match search:
AI Search setup for task table | Configure AI Search for Any Table | Entity View Action Mapper(EVAM)...
The issue I have now is that it redirects to the "form" page in the portal. I want to redirect to "ticket" instead. What must I do to link to ticket instead?
