Ai Search Suggestion

abhi56
Tera Contributor

‎06-11-2024 09:11 PM

I have encountered one problem in my Ai search I have configured the search result to some way when a user click on it it should redirect to a external link ,it is working fine 

But when user is typing his query in the search bar some suggested result is coming from the search suggestion but when they are clicking on it it is redirecting them to the base table 

I want to configure this redirection for suggested result or I want to stop seeing this suggested result from this particular search source ,or i would restrict suggested result for particular user is it possible?

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Community Alums
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‎02-27-2025 09:44 PM

Hi @abhi56, @Anup9431 , @Sharan Ellendul,

 

To overcome this issue we have to create a portal specific records in the table AI Search Results Action Configuration (sp_ai_search_results_action_config_list.do) and specify the page where the user should be redirected to.

 

I fixed the issue for my portal by creating below two entries.

 

  1. Navigate to All > Service Portal > AI Search > Search Results Action and select New.

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Short descriptionA unique description of the search results action.
Service Portal(s)Portals in which the search results action appears. If left blank, the search results action appears in all active portals.
AI Search SourceContent that portal users can search on, including tables in your instance or external data sources. For more information, see Defining search sources.
Action nameName of the action assignment. Only navigation actions are supported for selecting a search result in portals.
Portal pagePage on that opens when a result from the search source is selected from the list of search results.

 

 

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