Hi @PradeepAdiga
SN already provided like this
What you’re looking for is not easy or straightforward; it requires significant customization. Even on the ESC portal, users can mainly search the Knowledge Base or catalog items, which are already available out-of-the-box.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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