AI Task Health Monitor Built with ServiceNow Build Agent

[vaishalisin]

I created a lightweight AI-powered application called AI Task Health Monitor using ServiceNow Build Agent. My goal was to build a clean, simple, and fully Fluent-based ServiceNow app that analyzes task quality, identifies missing information, predicts delays, and recommends next actions — all without using UI Builder, Flow Designer, or catalog items.

 What the Application Does

The app is built on a custom table named ai_task_health, which includes fields like:

• task_number
• short_description
• assignment_group
• state
• ai_risk_level
• ai_missing_info
• ai_next_action
• ai_delay_prediction
• ai_summary

These fields store both the original task information and the AI-generated insights.

At the core of the application is a Script Include named AITaskAnalyzer, which reads each task and returns a fully structured JSON analysis including:

• risk_level
• missing_info
• next_action
• delay_prediction
• summary

The logic evaluates task completeness, state, clarity, and assignment to determine potential risk and delay.

 One-Click AI Analysis

I added a UI Action called Analyze with AI on the form.

When users click the button:

1. It calls AITaskAnalyzer.analyze(current)
2. Updates all AI assessment fields
3. Shows instant feedback on the form

This makes the experience simple and intuitive — no need for extra UI pages or flows.

 Application Menu & Navigation

The app includes an Application Menu called AI Task Health Monitor, with two modules:

• All Tasks → complete list of records
• High Risk Tasks → filtered where ai_risk_level = High

This helps teams immediately focus on the riskiest work.

 Security & Roles

I created two roles for proper access control:

• ai_task_user → read and create
• ai_task_admin → full access (includes ai_task_user)

ACLs ensure only authorized users can update AI results.

 Impact

In internal testing, the AI Task Health Monitor helped teams spot missing information faster and identify high-risk tasks earlier.
(You may replace this with your own metric)
 Example metric: Reduced manual triage time by 40% in sample tests.

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