AI Typeahead search bringing users outside the portal for both catalog and knowledge

[Thomas Manna]

Hey everyone, 

After installing AI Search, the typeahead search widget is sending users outside the portal when you select an item from the typeahead on the homepage rather than navigating to the search results page. For instance, clicking a knowledge article targets a URL such as:

/kb_view.do?sys_kb_id=12345566lajdflaksfjdlaskdjflkjasfd2344

Interestingly, clicking a typeahead result under the "Recently viewed" section on the typeahead widget correctly navigates within the portal, it's only the initial "Suggested" section that is sending back to platform in error.

Any help would be appreciated!

[Isaac Vicentini]

Hi @Thomas Manna,

Check if you need to create an AI Search Result Action (docs). You can configure to which view the user will be redirected.

Table: sp_ai_search_results_action_config

As you can see, there are already some actions created. Clone them and change the field values according to your needs.