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all approvers are able to see all requests ? even if they are not the approve for that request ?

S_matar
Tera Expert

for example i am submitting a request and sending it to my manager for approval , 

there is another manager in another department he is also an approver for another person but he can see my request fo approval which goes to my manager !!!?  . 

will he be able to see all the request even if it is not under him for approval  ? 

i tried to impersonate user and i saw that all the ppl who are approvers can see all requests !!! 

8 REPLIES 8

Sumit Pandey1
Kilo Guru

Yes, OOB Every ITIL user has read access on Approval table thus they can see all approval records.

If you want to control the visibility, You might want to learn more about Query Business Rule or Read ACL.

Mark this answer helpful if it helps.

Thanks

i read it but no solution 

Query Business Rule and Read ACL are the solution in your case...

Explain me your full requriment and let me see if I can help you with scripting..

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

If you visit from the my approvals module in left navigation it will show only those records where you are the approver.

out of the box My Approvals module has this filter condition

Approver is javascript:getMyApprovals()

Did anyone change this?

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader