all approvers are able to see all requests ? even if they are not the approve for that request ?
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04-24-2019 04:59 AM
for example i am submitting a request and sending it to my manager for approval ,
there is another manager in another department he is also an approver for another person but he can see my request fo approval which goes to my manager !!!? .
will he be able to see all the request even if it is not under him for approval ?
i tried to impersonate user and i saw that all the ppl who are approvers can see all requests !!!

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04-24-2019 05:11 AM
Yes, OOB Every ITIL user has read access on Approval table thus they can see all approval records.
If you want to control the visibility, You might want to learn more about Query Business Rule or Read ACL.
Mark this answer helpful if it helps.
Thanks
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04-24-2019 10:28 PM
i read it but no solution

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04-26-2019 04:13 AM
Query Business Rule and Read ACL are the solution in your case...
Explain me your full requriment and let me see if I can help you with scripting..
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04-24-2019 05:13 AM
Hi,
If you visit from the my approvals module in left navigation it will show only those records where you are the approver.
out of the box My Approvals module has this filter condition
Approver is javascript:getMyApprovals()
Did anyone change this?
Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader