@DeviPriyankaM thanks for trying it. What you're describing is a different symptom from the original question, and it isn't caused by the ref-list view.
I retested on my PDI with incident.do opened in the sys_ref_list view. All the magnifiers went grey, same as Raj's screenshot, but the fields stayed editable. I typed a name into Caller, autocomplete picked it up and the value set fine. That view only disables the lookup button. It doesn't lock the fields.
If the fields won't even take typed input, it's usually one of these:
- A UI Policy or Client Script setting them read-only. Check whether it's scoped to a view (Global unticked, View = sys_ref_list or your custom view).
- A write ACL failing for that user. Turn on Debug Security Rules (System Security > Debugging), reload the form and look for red write rules on those fields.
- Read-only set on the dictionary entry or a dictionary override for that table.
A few quick questions so I can narrow it down:
1. Does it happen for admin too, or only certain roles?
2. Is it every field on the form, or only the reference ones?
3. What's the full URL when it happens? Mainly checking for sysparm_view.
If that works for you, mind marking it as the recommended solution? Helps me support these better for the community.
Macki | Deloitte AU | Engineer Lead
