Reference field autocomplete dropdown options not highlighting on hover in PROD

[amcintyre]

Hello,

We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them.

Example behavior:

When typing into a reference field, the autocomplete dropdown displays matching records. The values are still selectable, but when hovering over the dropdown choices, the row does not visually highlight.

A few details:

• This is only happening in PROD
• The same field works as expected in TEST and DEV
• The affected reference field configuration appears to match between PROD and TEST
• The lookup popup opened from the magnifying glass works normally
• It does not appear to affect every reference field
• We tested in InPrivate/Incognito and the issue still occurs
• We tested with another user and the issue still occurs

Has anyone seen this behavior before? Any suggestions on what to check next would be appreciated.

[CyrusM · Accepted solution]

Support has confirmed this issue was identified as PRB1926469 and fixed in Australia Patch 4.

[Laveena-Agarwal]

Hi @amcintyre 

Can you add a screenshot

[amcintyre]

I hope this helps. I had to blur our the dropdown values because I did not want to expose internal data, but the screenshot should still show the issue. I know it doesn't show in the screenshot, my mouse is hovering over one of those dropdown choices. As you can see, the hovered row does not visually highlight like it does with the other reference fields.

[amcintyre]

In this screenshot, you can see the Assigned To field is working as expected when I hover over one of the reference dropdown choices.

[ismaelwismann]

I have the exact same issue after the Australia Patch 2 Hotfix 1 update but on dev and test (Prod is not yet upgraded). Did you find anything regarding this issue?